Our processing times are 3-5 business days on top of shipping times. Please note that opting for an express post service DOES NOT change our processing times. It just means Australia Post will deliver it faster. All parcels are sent from our HQ in Sydney, NSW, via Australia Post. Please visit the Australia Post website for more details on shipping times to your location.
If you’ve made multiple purchases and wish to combine shipping, please send me an email /DM with your order numbers so that I can easily locate them. Excess postage will be sorted out and refunded once your order has been mailed. I will not be able to combine orders once your first order has been mailed. My restocks are normally on a Friday night and packing will take place over the weekend. Most, if not all of your parcels will be sent on the following Monday. As such, the cut off time for all orders to be combined is on the Sunday night after restock.
Due to hygiene reasons, we do not offer refunds or exchanges on change of mind. However, if you are dissatisfied with your item for any reason, please contact me directly at firstname.lastname@example.org
Please take note that polymer clay is fragile. As such, please do not bend or drop your Colours by Liz earrings.
When removing earrings, place your fingers over the entire earring pad before gently pulling the ear nut out. This will lessen the pressure on the glue holding onto the ear post and minimize the occurrence of the ear posts falling off.
Please do not wear your Colours by Liz earrings into the shower or pool. When not in use, kindly store earrings in a cool, dry place, away from direct sunlight.
All colours by Liz earrings are made with hypoallergenic Surgical stainless steel posts which are suitable for sensitive ears.
If you would like a custom piece made just for you, send me an email at email@example.com and I will try my best to accommodate!